Returns and complaints

You have the right to withdraw from the contract within 14 days of the day the last item in your order was delivered, without giving a reason.

How do I request a return?

Log in to your customer account, open the relevant order, and submit a return or cancellation request. After submitting your request, return the product within 14 days.

Return addresses

Poland

OutletBaby
ul. Szkółkarska 25, warehouse 3
62-002 Suchy Las

Greece

Packeta International ELTA HUB / PACKETA ROMANIA SRL
Return shipment code: 90080439
HUB Oraiokastro / Thessaloniki 57013
Code: 309884/00/01

Cyprus

Packeta International
Return shipment code: 90080439
Geniki Taxydromiki hub Thessaloniki
Esoteriki Periferiaki (Internal Ring Road)
Thesi Dialogis OSE – Parodos Sof. Venizelou
54628 Thessaloniki

Germany

Packeta.de
Return shipment code: 90080439
Schloßplatz 2
08648 Bad Brambach

Hungary

Take the package to a PACKETA drop-off point and give the staff this code: 90080439.

Romania

Take the package to a PACKETA drop-off point and give the staff this code: 90080439.

Slovakia

Take the package to a PACKETA drop-off point and give the staff this code: 90080439.

Czech Republic

Take the package to a PACKETA drop-off point and give the staff this code: 90080439.

The customer pays the cost of returning the product directly. Please pack the item securely for transport.

Complaints

If a product is damaged, does not match its description, or an item is missing from the package, email us at shop@outletbaby.com. Include your order number, a brief description of the issue, and photos if they help show the defect.

You can find the full terms in our returns policy.

Product conditions and 2 years of protection

For consumer purchases, new, ex-display and used products are covered by the seller’s statutory 2-year liability for goods not conforming to the contract, starting from delivery. This is separate from any manufacturer’s warranty.

The return shipping costs described above, which are paid by the customer, apply to returns without giving a reason. The seller covers the necessary shipping costs for repairs or replacements due to goods not conforming to the contract.

What do the different product conditions mean? · Complaints and 2-year protection policy